Dissertation Example | Topics and Well Written Essays - 10750 words

Dissertation Example A number of theories were reviewed as well as existing literature in the area of VoIP and emergency medical service. The literature review and theories established a very clear and tangible relationship for the workability of a VoIP system in medical alert service. Based on this the systems structured analysis and design method (SSADM) was used to develop the IT project. The procedure used through out the project was a combintion of action research with SSADM such that the action research aimed in the identification of the problem and gave background to solving the problem. After the IT project was completed therefore, it was introduced to the research setting where the problem had been found to exist. Results from the research showed that there was massive improvement in the medical alert system with the introduction of the VoIP because aided in ensuring effective and efficient service delivery. DECLARATION I hereby certify that this dissertation constitutes my own product, that whe re the language of others is set forth, quotation marks so indicate, and that appropriate credit is given where I have used the language, ideas, expressions, or writings of another. I declare that the dissertation describes original work that has not previously been presented for the award of any other degree of any institution. Signed, your-name-here â€Å"This dissertation contains material that is confidential and/or commercially sensitive. It is included here on the understanding that this will not be revealed to any person not involved in the assessment process.† Student, Supervisors and Classes: Student name: Student ID number: GDI name: CRMT class ID: DA name: CAC class ID: ACKNOWLEDGEMENTS A number of people played very instrumental roles in the completion of the current research. For various roles in which they supported me morally, spiritually, intellectually, and logistically, I would like to express a depth of gratitude to I would like to thank Dr. Yongge Wang (my dissertation advisor) for his support throughout this dissertation. I would like to thank my family for their continuous support and the University of Toronto. Finally, to all respondents who dedicated their time to answering interview questions during the primary data collection. LIST OF TABLES Table 6.1 Emergency Services given before and after the Intervention 47 Table 6.2 Deaths recorded before and after the Intervention 49 LIST OF FIGURES Fig. 3.1 Information Systems as an Activity 25 Fig 3.2 Decision-Making Theory Diagram 26 Fig 4.1 SSDAM Diagram 30 Fig 4.2 Simplified Data Flow Diagram 32 Fig 4.3 Business Systems Options Diagram 33 Fig 4.4 Requirements Specifications Diagram 35 Fig 5.1 Combined use of Waterfall Model and Action Research 42 TABLE OF CONTENT Chapter 1. Introduction 10 1.1 Scope 10 1.2 Problem Statement 11 1.3 Approach 12 1.4 Outcome 13 Chapter 2. Background and review of literature 15 2.1 Background 15 2.2 Literature Review 16 2.21 The Need for Medical Systems 16 2.22 Reliability in VoIP Usage 17 2.23 Using VoIP Service for improved Medical Alert Service 18 2.3 Terms 19 Chapter 3. Theory 21 3.1 Information Systems Theory 21 3.2 Emergency Medicine 24 3.3 Decision theory model of the emergency medical process 25 Chapter 4. Analysis and Design 29 4.1